Reference

Privacy Policy — What We Collect and How You Control It

We collect account details, payment information and device data to run the lobby, process bKash, Nagad and Rocket transactions, and keep your wallet secure. This policy explains what we gather, how we use it, who sees it and how you request changes or deletion.

Account dataPayment recordsDevice informationCookie preferencesYour rights
CK5555 Privacy Policy — What We Collect and How You Control It
DATA HANDLING

How We Protect Your Information

Security starts with encrypted connections for all account activity and payment processing. Login sessions use OTP codes sent to your phone; withdrawal requests trigger a second verification step to confirm you authorised the transaction. We log device identifiers and IP addresses to detect unusual access patterns and block unauthorised attempts before they reach your wallet.

Collection and use We collect phone number, email, payment method details, device type, browser, IP address and game session logs. Data is used to process transactions, deliver support, prevent fraud and meet legal obligations in jurisdictions where the platform operates.
Cookies and tracking Session cookies keep you logged in; analytics cookies track lobby navigation to improve layout; marketing cookies personalise promotional messages. You control each category in account settings; disabling some cookies may limit features like saved payment methods.
Third-party sharing Payment processors receive transaction details to complete bKash, Nagad and Rocket transfers; game providers see session data to verify bet outcomes; compliance partners receive records when required by financial regulations. No personal data is sold for advertising.
Data retention and deletion Active account data remains accessible to you at all times. Closed accounts are archived for the minimum period required by financial and fraud-prevention rules, then permanently deleted. Request early deletion by contacting support; we confirm identity before processing.
POLICY CONTACT

How to Reach Us About Privacy

Privacy questions, data requests and account access queries go through the same support channels we use for general assistance. Live chat is the fastest path for urgent matters; email works for detailed requests like data export or deletion. Phone support handles account verification if you need to confirm identity before we process a privacy request.

Live chat Open the chat widget in the lobby footer any time; privacy requests are flagged to the compliance team and usually answered within a few hours during business days.
Email support Send your request to our support email listed in account settings; include your registered phone number and a brief description of what you need — data export, deletion or access correction.
Phone line Call the Bangladesh support number shown in your account; phone agents verify your identity with account details before processing privacy requests to protect against unauthorised access.

Privacy Policy FAQ

We collect your phone number, email address, date of birth, payment method details and device identifiers. This information verifies your identity, processes bKash, Nagad or Rocket transactions and keeps your account secure against unauthorised access.

Yes. Contact support through live chat or email with your registered phone number and request a data export. We verify your identity and send a file within seven business days containing account details, transaction history and session logs.

Closed account data is archived for the minimum period required by financial regulations and fraud-prevention rules, typically three to five years depending on jurisdiction. After that period ends, records are permanently deleted unless legal proceedings require longer retention.

We share transaction details with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals. Game providers receive session data to verify outcomes. Compliance partners see records when required by law. We do not sell personal information for marketing.

Open account settings and navigate to privacy preferences. You can enable or disable session, analytics and marketing cookies individually. Turning off session cookies will log you out; disabling analytics cookies does not affect game access or payment processing.

Change your password immediately in account security settings, then contact support via live chat. We review login history, device records and recent transactions to identify unauthorised access. If fraud is confirmed, we freeze the account and reverse unauthorised withdrawals where possible.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.